Support & Monitoring Solutions

Expert Help & Staff

Expect to receive continuous expert help from our data center industry veterans who are empowered to serve and support your business. Our data center hosting facilities have 24x7x365 staffing to provide site security, monitoring and remote and expert hands to help your IT team in any situation.

Our wide network of industry experts will work with your engineers and application specialists to design a flexible solution that's right for you to increase the value of outsourcing critical applications to our data center hosting facilities.

Take advantage of our Remote Hands service so you don't have to worry about driving to the data center for simple tasks. From rebooting servers to visual inspections and receiving equipment, you can rely on our expert technicians for wide range of services.

Our Expert Hands service provides you with remote assistance for your network environments. Count on our data center and colocation technicians for tasks such as trouble-shooting server problems and internet connection issues to adding or removing equipment or operating system changes.

Get world-class Network Operation Center (NOC) and Technical Support. Our operations center is staffed by highly trained experts who are available to assist customers in a wide variety of circumstances. In most cases, your questions will be resolved within just minutes by the same person who answered the phone.

Remote Data Center Management

From power cycling and rebooting servers to visual inspections and receiving equipment, you can rely on our expert technicians for wide range of remote data center management services. Using Remote Hands means you can concentrate on running your business and not worry about driving to the data center for simple tasks.

A few Remote Hands services we can provide include:

  • Visual verification to assist remote troubleshooting efforts
  • Racking-and-stacking new equipment
  • Swapping removable media (tapes, CDs, DVDs, etc.)
  • Wiring services such as moving, securing, or terminating cables.
  • Labeling equipment or taking digital photos

Expert Hands

Get remote assistance for your network environments. Count on our datacenter management and colocation technicians for tasks such as troubleshooting server problems and internet connection issues to adding or removing equipment or operating system changes.

Expert Hands services include:
  • Technical assistance and troubleshooting
  • Equipment installations and configurations
  • Ladder racking, pre-wiring of patch panels and equipment
  • Interface card removal, installation and configuration
  • Testing media for continuity and proper signaling
  • Providing visual verifications to assist in remote troubleshooting
  • Inventorying/labeling of equipment
  • Power cycling a router, server, switch and soft-booting a server
  • Adding, removing or verifying a demarcation
  • Moving equipment within your space and cabinets
  • Moving or securing a cable

When you choose to work with us, you can expect to receive continuous expert help from our data center veterans who are empowered to serve and support your business. Our facilities have 24x7x365 staffing to provide site security, monitoring and remote support to backup your IT team in any situation.

So contact us today for a no obligation, FREE phone consultation. Our skilled team is on hand to answer your questions and get the right solution for your needs. Click below to send us an email.